Refund policy

At Crystal Charms, each piece is thoughtfully curated and quality-checked before shipping. If you are not completely satisfied with your purchase, we're here to help.


 Returns

  • Returns are accepted within 7 days of delivery.
  • Items must be unused, unworn, and in original condition, including original packaging.
  • Proof of purchase is required.


Non-Returnable Items

  • Earrings (for hygiene reasons)
  • Custom or personalized items
  • Sale or clearance items


Refunds

  • Once your return is received and inspected, you will be notified of approval or rejection.
  • Approved refunds will be issued to the original payment method within 5-10 business days.
  • Original shipping fees are non-refundable.

 

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • Orders returned due to insufficient or incorrect addresses are subject to a reshipping fee. Please ensure your address is correct at checkout.

To initiate a return, contact us at crystalcharms035@gmail.com with your order number.